When a power outage happens, ECI REC springs into action. Here’s the process we follow to ensure power
is restored quickly and safely. It all starts with identifying what distribution equipment in what location has been damaged or is experiencing an interruption.

• Occasionally during a major storm, transmission towers are damaged. Repairing these is the responsibility of our power supplier and is top priority.
• High-voltage transmission stations power ECI REC’s 25 distribution substations. If the issue is isolated and can be resolved here, thousands of members get their power restored at once.
• Next, crews inspect distribution lines between substations and the meters they serve. If the distribution lines can be repaired, power can be restored to the meters on those lines.
• If your lights are out but your neighbors’ are blazing, call ECI REC at 877-850-4343 right away so we can send a line crew to your home.

To learn more about the steps co-ops take to restore power, check out this video from the National Rural Electric Cooperative Association.

Did you know our system links your account status with your phone number? If you call in to report an outage or with a concern, our personnel can help you more quickly if your contact information is current. To update your contact information, fill out our Member Information Update Request form.