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  • ** Effective March 1, 2023 ECI REC will implement a rate increase click to learn more. **
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Avoid Late Fees & Disconnects

If you can't make a monthly payment, call the office at 877-850-4343. ECI REC offers payment options such as a 12-month payment agreement or stop by our Urbana office during regular business hours. If we do not hear from you, your electric service may be disconnected.

If you are late making an electric bill payment, you can expect*:

  1. Late Penalty- If your payment is not received by the 1st of the month, a late fee of 1.5% will be charged on the amount outstanding.
  2. Written Reminder- The reminder gives a final disconnect notice date and 12 days to make the payment that shows on your bill.
  3. Phone Call - If ECI REC has your current phone number, you may receive a notification via phone about past due payments.
  4. Posting Notice- A notice will be posted at your residence or wherever your service is located 24 hours prior to disconnect. A trip charge for this posting will be added to your past due payment.
  5. Disconnect - If acceptable payment arrangements are not made within the 24-hour posting notice, your power will be disconnected and an additional trip charge will be added to your electric bill.
  6. Reconnect - Once payment of past due and additional fees and charges has been received, or payment arrangements have been made, we will reconnect your electric service and you will be responsible for charges associated with the reconnect trip.

*Service charges may apply to some of the above situations. Go to the Service Calls and Charges page for more information.

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2400 Bing Miller Lane

PO Box 248

Urbana, IA 52345

Toll Free: 877-850-4343

Fax 319-443-4359

Email: ecirec@ecirec.coop

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©2023 East-Central Iowa Rural Electric Cooperative. All Rights Reserved.

  • Home
  • Account Services
    • Account Management
      • Start Stop Transfer Upgrade
      • Login/Register Your Account
      • View My Usage
      • Mobile App
      • Payment Options
      • About Your Bill
        • Bill Sample
        • Terms on Your Bill
      • Rates
      • Avoid Late Fees & Disconnects
      • Service Calls & Charges
      • Avoid Peak Hours
    • Member Services
      • Member Programs
        • Notify Landlord Before Disconnect
        • Support Iowa Renewable Energy
        • Helping Hand Reminder
        • RECare Program
      • Outdoor/Security Lighting
      • Member Information Update Request
      • Energy Assistance (LIHEAP)
      • Tree Trimming
      • Patronage Dividends
      • How Electricity Reaches You
      • Co-op Connections Program
      • Keep Your Bill Affordable
      • Terms & Conditions (Tariff)
  • Manage Energy
    • Save Energy & Money
      • Rebate Forms
      • Residential Heat Rate
      • Appliance Recycling
      • Electric Vehicles
      • Residential Incentives
      • Agricultural Incentives
      • Commercial Incentives
    • Smart Electrification
      • Renewables
        • On-Site Generation Facilities
        • Support Iowa Renewables
      • Smart Technologies
        • AMI & Smart Meters
        • View My Usage
      • Beneficial Electrification
    • Electric Efficiency Assets
      • Heating & Cooling
        • Electric Heat Calculator
      • Water Heaters
      • Lighting
      • Together We Save
      • Quick DIY Energy-Efficient Tips
      • Energy Calculators & Resources
      • ECI REC's Commitment to Energy Efficiency
  • Outages & Safety
    • Outages
      • If an Outage Occurs
      • ECI REC Outage Map
      • IAEC Outage Map
      • Outage Center
    • Safety
      • Call Before You Dig-811
      • Damaged Electric Facilities
      • Grain Bin Safety
      • Backup Generator
      • Safety Videos
      • Safety & Outage Tips
  • Community & News
    • Youth/Community Program
      • Scholarships
      • Youth Tour - Washington, D.C.
      • Safety Education
      • Community Reinvestment Fund
      • Revolving Loan Fund
    • News & Resources
      • Member Newsletter
      • eNewsletters
      • Bill Inserts
      • Literature, Brochures, and Guides
      • Iowa Electric Cooperative Living
      • News & Media Inquires
      • Library
  • The Cooperative
    • Grassroots Advocacy
      • ACRE/FORE
      • Legislation Update
    • Cooperative Difference
      • Guiding Principles
      • Democratic Governance
      • The Non-Profit Advantage
      • Co-op Membership
      • About Touchstone Energy®
      • Member Survey
      • Annual Meeting of Members
    • About Your Cooperative
      • About ECI REC
      • Service Territory Map
      • Management Team/Directory
      • Your Board of Directors
      • Where's the Power Come From
      • Statement of Nondiscrimination
      • Careers