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  • ** Effective March 1, 2023 ECI REC will implement a rate increase click to learn more. **
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Service Calls & Charges

The following charges apply to some of the electric services ECI REC provides to its member-consumers. 

Disconnect of member-owned security light: $100* trip charge

Disconnect Power (non-remote trip charge): $150*

Locate member-owned underground electric facilities: $100*

  • ECI REC will locate its underground facilities at no charge. There is a charge to locate underground facilities belonging to the member-consumer. 

Locate member-owned underground fault (damaged, or otherwise): $100*

  • If a member-consumer suspects their underground facility has caused a power failure, ECI REC will locate the source of the failure for a fee.

Power outage/disruption service call:

  • Mon.-Fri. regular hours (between 8:00 a.m. and 2:00 p.m.): $100* (Affective June 1, 2023: $150)

  • Mon.-Fri. overtime hours (between 2:01 p.m. and 7:59 a.m.): $150* (Affective June 1, 2023: $300)

  • Saturday and Sunday: $150* (Affective June 1, 2023: $300)

    • When a member-consumer loses power, it is the member-consumer's responsibility to determine if the problem originates in their own wiring. If ECI REC is called out, and the problem is determined to be with the member-consumer's wiring, the Cooperative may charge a service call fee.

Reconnect power (non-remote):

  • Mon.-Fri. regular hours (between 8:00 a.m. and 2:00 p.m.): $150*

  • Mon.-Fri. overtime hours (between 2:01 p.m. and 7:59 a.m.): $300*

  • Saturday and Sunday: $300*

Meter test (prepay before test): $25*

  • A meter test will determine if you meter is recording accurately. If the meter is running inaccurately, there is no charge for the test.

Returned check (non-sufficient funds): $30

Non-payment posting charge: $150

  • A posting charge will result when a lineman drives to post an "account due to lack of payment" or "receipt of a check with NSF."

Non-payment disconnect (remote): $50

Non-payment reconnect (remote):

  • Mon.-Fri. regular hours (between 8:00 a.m. and 2:00 p.m.): $50*

  • Mon.-Fri. overtime hours (between 2:01 p.m. and 7:59 a.m.): $75*

  • Saturday and Sunday: $75*

* Plus any applicable state and local taxes.

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2400 Bing Miller Lane

PO Box 248

Urbana, IA 52345

Toll Free: 877-850-4343

Fax 319-443-4359

Email: ecirec@ecirec.coop

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©2023 East-Central Iowa Rural Electric Cooperative. All Rights Reserved.

  • Home
  • Account Services
    • Account Management
      • Start Stop Transfer Upgrade
      • Login/Register Your Account
      • View My Usage
      • Mobile App
      • Payment Options
      • About Your Bill
        • Bill Sample
        • Terms on Your Bill
      • Rates
      • Avoid Late Fees & Disconnects
      • Service Calls & Charges
      • Avoid Peak Hours
    • Member Services
      • Member Programs
        • Notify Landlord Before Disconnect
        • Support Iowa Renewable Energy
        • Helping Hand Reminder
        • RECare Program
      • Outdoor/Security Lighting
      • Member Information Update Request
      • Energy Assistance (LIHEAP)
      • Tree Trimming
      • Patronage Dividends
      • How Electricity Reaches You
      • Co-op Connections Program
      • Keep Your Bill Affordable
      • Terms & Conditions (Tariff)
  • Manage Energy
    • Save Energy & Money
      • Rebate Forms
      • Residential Heat Rate
      • Appliance Recycling
      • Electric Vehicles
      • Residential Incentives
      • Agricultural Incentives
      • Commercial Incentives
    • Smart Electrification
      • Renewables
        • On-Site Generation Facilities
        • Support Iowa Renewables
      • Smart Technologies
        • AMI & Smart Meters
        • View My Usage
      • Beneficial Electrification
    • Electric Efficiency Assets
      • Heating & Cooling
        • Electric Heat Calculator
      • Water Heaters
      • Lighting
      • Together We Save
      • Quick DIY Energy-Efficient Tips
      • Energy Calculators & Resources
      • ECI REC's Commitment to Energy Efficiency
  • Outages & Safety
    • Outages
      • If an Outage Occurs
      • ECI REC Outage Map
      • IAEC Outage Map
      • Outage Center
    • Safety
      • Call Before You Dig-811
      • Damaged Electric Facilities
      • Grain Bin Safety
      • Backup Generator
      • Safety Videos
      • Safety & Outage Tips
  • Community & News
    • Youth/Community Program
      • Scholarships
      • Youth Tour - Washington, D.C.
      • Safety Education
      • Community Reinvestment Fund
      • Revolving Loan Fund
    • News & Resources
      • Member Newsletter
      • eNewsletters
      • Bill Inserts
      • Literature, Brochures, and Guides
      • Iowa Electric Cooperative Living
      • News & Media Inquires
      • Library
  • The Cooperative
    • Grassroots Advocacy
      • ACRE/FORE
      • Legislation Update
    • Cooperative Difference
      • Guiding Principles
      • Democratic Governance
      • The Non-Profit Advantage
      • Co-op Membership
      • About Touchstone Energy®
      • Member Survey
      • Annual Meeting of Members
    • About Your Cooperative
      • About ECI REC
      • Service Territory Map
      • Management Team/Directory
      • Your Board of Directors
      • Where's the Power Come From
      • Statement of Nondiscrimination
      • Careers