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2024 Reliability Report

Monday | February 24, 2025
All News

Greetings from the Operations Department at East-Central Iowa REC! We hope 2025 has started out great for everyone.

At ECI REC, our goal is to provide safe, reliable, and affordable electricity to our members. Looking back on 2024, we are very proud of the strides we made to strengthen our distribution system.

In 2023, we saw 28.2 outage minutes per member, which was our lowest ever recorded controllable outage minutes. In 2024, we hit another milestone and further lowered our controllable outage minutes per member to 21.5 minutes! This is an accomplishment that only happens with a lot of hard work and total commitment from everyone at ECI REC—and when Mother Nature behaves. Great job and thank you to all Cooperative employees and directors!

While 21.5 outage minutes is great, we are committed to continually improving our reliability. This pie chart provides a breakdown of 2024’s controllable outage minutes and outages that were not directly controllable, as well as outage causes.

ECI REC has already started working toward having a great 2025. As soon as the new year began, our crews were busy designing and staking projects, replacing poles, doing annual line inspections, and working on other maintenance projects. Our overhead construction contractor has begun working on 2025 Work Plan projects, and our tree contractor has begun trimming trees. Pole inspections and underground Work Plan projects will start when the frost leaves the ground. This work will continue throughout the year.

We’d like to thank all our members for being part of our Cooperative family! Your support enables us to keep making improvements to better serve you. As always, don’t hesitate to call with your electrical questions or to report any safety concerns.

2024 Average Outage Minutes Per Member-Account by Outage Cause pie chart

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2400 Bing Miller Lane

PO Box 248

Urbana, IA 52345

Toll Free: 877-850-4343

Fax 319-443-4359

Email: ecirec@ecirec.coop

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©2025 East-Central Iowa Rural Electric Cooperative. All Rights Reserved.

  • Account Services
    • Account Management
      • Manage Your Online Account
      • Payment Options
      • About Your Bill
        • Bill Sample
        • Terms on Your Bill
        • Rates
        • Avoid Late Fees & Disconnects
      • Service Calls & Charges
      • Start Stop Transfer Upgrade
      • Patronage Dividends
      • Avoid Peak Hours
    • Member Services
      • Member Programs
        • Co-op Connections Program
        • Helping Hand Reminder
        • Notify Landlord Before Disconnect
        • Power Boost Gift Certificate
        • RECare Program
        • Support Iowa Renewable Energy
      • Outdoor Lighting
      • Member Information Update Request
      • Keep Your Bill Affordable
      • Energy Assistance (LIHEAP)
      • Terms & Conditions (Tariff)
      • Tree Trimming
      • How Electricity Reaches You
  • Manage Energy
    • Save Energy & Money
      • Rebate Forms
      • Residential Heat Rate
      • Electric Vehicles
    • Smart Electrification
      • Renewable Options
        • On-Site Generation Facilities
        • Support Iowa Renewables
      • Smart Technologies
        • AMI & Smart Meters
        • View My Usage
      • Beneficial Electrification
    • Electric Efficiency Resources
      • Heating & Cooling
      • Water Heaters
      • Lighting
      • Use Energy Wisely TSE Site
      • Quick DIY Energy-Efficient Tips
      • Energy Calculators & Resources
      • ECI REC's Commitment to Energy Efficiency
  • Outages & Safety
    • Outages
      • Outage Center
      • If an Outage Occurs
      • ECI REC Outage Map
      • Iowa Electric Co-ops Outage Map
    • Safety
      • Call Before You Dig-811
      • Damaged Electric Facilities
      • Backup Generator
      • Grain Bin Safety
      • Electric Safety Resources
        • Electric Safety & Outage Tips
        • Safety Videos
  • Community & News
    • Youth/Community Program
      • Scholarships
      • Iowa Youth Tour - Washington, D.C.
      • Iowa Youth Leadership Academy
      • Safety Education
      • Community Reinvestment Fund
      • Revolving Loan Fund
    • News & Resources
      • Newsletters
        • Member Newsletter
        • eNewsletters
        • Iowa Electric Cooperative Living
      • Bill Inserts - Power Notes
      • Literature, Brochures, and Guides
      • News & Media Inquires
      • Resources and Assets Library
  • The Cooperative
    • Legislative Hub
      • Iowa Grassroots Networks
      • National Grassroots Networks
    • Cooperative Difference
      • Co-op Advantage
        • The Non-Profit Advantage
        • Democratic Governance
        • Co-op Membership
        • Guiding Principles
      • Annual Meeting of Members
      • Member Survey
    • About Your Cooperative
      • About ECI REC
      • Service Territory Map
      • Your Board of Directors
      • Management Team Directory
      • Touchstone Energy® Co-ops
      • Where's the Power Come From
      • Statement of Nondiscrimination
      • Careers