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Service Calls & Charges

The following charges apply to some of the electric services ECI REC provides to its member-consumers. 

Disconnect of member-owned outdoor light: $100* trip charge

    Disconnect Power (non-remote trip charge): $150*

    Locate member-owned underground electric facilities: $100*

    • ECI REC will locate its underground facilities at no charge. There is a charge to locate underground facilities belonging to the member-consumer. 

    Locate member-owned underground fault (damaged, or otherwise): $100*

    • If a member-consumer suspects their underground facility has caused a power failure, ECI REC will locate the source of the failure for a fee.

    Power outage/disruption service call:

    • Mon.-Fri. regular hours (between 8:00 a.m. and 2:00 p.m.): $150*

    • Mon.-Fri. overtime hours (between 2:01 p.m. and 7:59 a.m.): $300*

    • Saturday and Sunday: $300*

      • When a member-consumer loses power, it is the member-consumer's responsibility to determine if the problem originates in their own wiring. If ECI REC is called out, and the problem is determined to be with the member-consumer's wiring, the Cooperative may charge a service call fee.

    Reconnect power (non-remote):

    • Mon.-Fri. regular hours (between 8:00 a.m. and 2:00 p.m.): $150*

    • Mon.-Fri. overtime hours (between 2:01 p.m. and 7:59 a.m.): $300*

    • Saturday and Sunday: $300*

    Meter test (prepay before test): $150*

    • A meter test will determine if your meter is recording accurately. If the meter is running inaccurately, there is no charge for the test.

    Returned check (non-sufficient funds): $30

    Non-payment posting charge: $150

    • A posting charge will result when a lineman drives to post an "account due to lack of payment" or "receipt of a check with NSF."

    Non-payment disconnect (remote): $50

    Non-payment reconnect (remote):

    • Mon.-Fri. regular hours (between 7:30 a.m. and 3:00 p.m.): $50*

    • Mon.-Fri. overtime hours (between 3:01 p.m. and 7:29 a.m.): $75*

    • Saturday and Sunday: $75*

      * Plus any applicable state and local taxes.

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      2400 Bing Miller Lane

      PO Box 248

      Urbana, IA 52345

      Toll Free: 877-850-4343

      Fax 319-443-4359

      Email: ecirec@ecirec.coop

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      ©2025 East-Central Iowa Rural Electric Cooperative. All Rights Reserved.

      • Account Services
        • Account Management
          • Manage Your Online Account
          • Payment Options
          • About Your Bill
            • Bill Sample
            • Terms on Your Bill
            • Rates
            • Avoid Late Fees & Disconnects
          • Service Calls & Charges
          • Start Stop Transfer Upgrade
          • Patronage Dividends
          • Avoid Peak Hours
        • Member Services
          • Member Programs
            • Co-op Connections Program
            • Helping Hand Reminder
            • Notify Landlord Before Disconnect
            • Power Boost Gift Certificate
            • RECare Program
            • Support Iowa Renewable Energy
          • Outdoor Lighting
          • Member Information Update Request
          • Keep Your Bill Affordable
          • Energy Assistance (LIHEAP)
          • Terms & Conditions (Tariff)
          • Tree Trimming
          • How Electricity Reaches You
      • Manage Energy
        • Save Energy & Money
          • Rebate Forms
          • Residential Heat Rate
          • Electric Vehicles
        • Smart Electrification
          • Renewable Options
            • On-Site Generation Facilities
            • Support Iowa Renewables
          • Smart Technologies
            • AMI & Smart Meters
            • View My Usage
          • Beneficial Electrification
        • Electric Efficiency Resources
          • Heating & Cooling
          • Water Heaters
          • Lighting
          • Use Energy Wisely TSE Site
          • Quick DIY Energy-Efficient Tips
          • Energy Calculators & Resources
          • ECI REC's Commitment to Energy Efficiency
      • Outages & Safety
        • Outages
          • Outage Center
          • If an Outage Occurs
          • ECI REC Outage Map
          • Iowa Electric Co-ops Outage Map
        • Safety
          • Call Before You Dig-811
          • Damaged Electric Facilities
          • Backup Generator
          • Grain Bin Safety
          • Electric Safety Resources
            • Electric Safety & Outage Tips
            • Safety Videos
      • Community & News
        • Youth/Community Program
          • Scholarships
          • Iowa Youth Tour - Washington, D.C.
          • Iowa Youth Leadership Academy
          • Safety Education
          • Community Reinvestment Fund
          • Revolving Loan Fund
        • News & Resources
          • Newsletters
            • Member Newsletter
            • eNewsletters
            • Iowa Electric Cooperative Living
          • Bill Inserts - Power Notes
          • Literature, Brochures, and Guides
          • News & Media Inquires
          • Resources and Assets Library
      • The Cooperative
        • Legislative Hub
          • Iowa Grassroots Networks
          • National Grassroots Networks
        • Cooperative Difference
          • Co-op Advantage
            • The Non-Profit Advantage
            • Democratic Governance
            • Co-op Membership
            • Guiding Principles
          • Annual Meeting of Members
          • Member Survey
        • About Your Cooperative
          • About ECI REC
          • Service Territory Map
          • Your Board of Directors
          • Management Team Directory
          • Touchstone Energy® Co-ops
          • Where's the Power Come From
          • Statement of Nondiscrimination
          • Careers