In addition to US mail or paying in person at the Urbana office we offer four convenient payment options that are safe, reliable, and have no additional fees:
Below you can learn more details on our payment options.
Use the SmartHub member portal to pay your bills, manage your bank and card information for stored payment methods, view your energy usage, report a problem with your service, contact ECI REC, and more.
It's fast, it's safe, and it's free! SmartHub users have 24/7 account access and you can sign up for notifications, paperless billing, and more via any computer or mobile device.
Pay-By-Phone: Make a payment any time, any day of the week, by calling our intuitive pay-by-phone system's toll-free number, 855-939-3584.
When you call to make a payment, no account number is needed—just tell the system the phone number tied to your account. You can also check your account balance.
Pay Now Site: We encourage members to utilize the free SmartHub account portal and app so you have more control, but member-consumers may also pay online without creating an online account through the SmartHub's Pay Now Site.
You can pay automatically each month by electronic direct payment from a bank account or credit/debit card.
You will continue to receive a statement each month from ECI REC to inform you of the amount of your electric bill. The bill you receive will have "bank draft - do not pay"or "credit/debit card charged" printed on it to let you know it has been paid by electronic direct payment. ECI REC accepts electronic direct payments from checking, savings, or credit/debit card accounts.
For the safety and security of your banking and card information, we encourage members to go through SmartHub, the online member account management portal, and discourage hard copies or electronic distribution of your personal information.
If you do not wish to go through the member account portal, we require members to complete and sign our ACH Recurring Payment Authorization form before signing up for electronic direct payment. Upon the completion and receipt of your ACH authorization form, we will phone you, or you are welcome to phone our office to provide the additional information needed to set up your electronic direct payment.
- For direct payments from your savings or checking we will need your banking institution, routing number, and bank account number.
- For card payments, we will need the card type, number, expiration date, and name on the card.
We take every effort to start the electronic direct payment process as soon as we receive your request. Please check your statement to ensure that it reads "bank draft - do not pay"or "credit card charged."
Knowing what your monthly expenses are going to be can help you meet financial obligations month to month. If you have an ECI REC usage history of less than 3,000 kWh, the Cooperative offers member-consumers a budget billing option to level monthly electricity payments. Your monthly payment is based on yours, or the past occupants 12-month usage history of the service location.
ECI REC reviews your account periodically to ensure that payments are on track with the actual usage so that you do not face a large debit or credit at the end of the year. Member-consumers will pay for the electricity used. Your bill will always indicate your current charges during the month in addition to your budget amount.
You can enroll one of three ways:
-
Complete the Budget Billing form and mail it to the Urbana office.
-
Call our toll-free number: 877-850-4343.
-
Visit our headquarters building in Urbana.
Your account must be paid in full before you are able to enroll or cancel your participation.
ECI REC has three 24-hour drive-up depositories:
-
1707 1st Street E., Independence
-
2400 Bing Miller Lane, Urbana
-
1600 West D Street, Vinton
Though we accept cash payments, we strongly suggest that NO cash payments be placed into the drive-up depositories. Please place only checks or money orders in the drop box.
Payment envelopes are included with your monthly billing statement.
Payments can be made out to East-Central Iowa REC and mailed to:
PO Box 248
Urbana, IA 52345-0248
Payments may be made at the Urbana headquarters during regular business hours: 7:30 a.m. - 4:00 p.m.
Address: 2400 Bing Miller Lane, Urbana, IA 52345-0248
Office Hours: Monday to Friday, 7:30 a.m. - 4:00 p.m.